Refunds & Returns

NON FAULTY GOODS

If you have had a change of heart you must return the item to FreshMist UK unused and in its original condition within 7 days for a refund.

Each returned product must include all parts, accessories, instructions and packaging, etc.

This includes items such as cable ties and plug covers.

Please note that if security seals are broken or if blister packaging/original packaging has been opened then the product is not in its original condition and therefore you will not be refunded including any postage cost incurred by the customer/yourself Please contact a member of our Customer Services team on 01204 288030 (or email orders@FreshMist.co.uk) and they will instruct you on how and where to return the items.

All you pay for is the postage cost of returning the goods. For expensive items we recommend that you use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing. The product will remain your responsibility until it has been signed for at the returns address.

We do not accept responsibility for products lost or damaged in the post. We regret that we cannot accept returns on the following non-faulty products:

  • The products(s) has/have been personalized, made to order or customized in any way.
  • The packaging or any of the individual product components, has been unsealed or damaged.
  • The product(s) is/are perishable.
  • The non-faulty product does not arrive at FreshMist Uk in a resalable condition.

In this case we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs. FreshMist also offers a credit return policy. This applies to any non-faulty product (as mentioned above) that we cannot refund (for any reason mentioned above). FreshMist UK will be more than happy to receive any non faulty package back and offer you credit of the equal amount to spend on any other FreshMist products you/customers may wish. This does not apply to faulty products. Please see below for our returns policy on faulty products.

FreshMist UK reserves the right to make a choice regarding refund depending on the case and situation surrounding it. For any refunded item there will be a £6 administration charge

FOR FAULTY GOODS

If the product you have ordered is faulty you have 7 days from receiving goods in which to return it.

Parcels or items damaged in transit must be verbally reported to FreshMist Uk before 3.00pm the next working day following delivery, and also by email within 3 days.

Please contact a member of our Customer Services team 01204 288030 (or email orders@FreshMist.co.uk) and they will instruct you on how to return the items to us and issue a Returns Authorization Code. Failure to do this will delay your return being processed.

You are also required to complete a Returns Form (see ‘warranty’ link at the bottom of the website homepage) and return this with your order. When returning faulty items we may still ask you to return goods yourself. On receipt FreshMist Uk will repair or replace the product in it’s entirety, or by replacing the faulty component(s). We normally ask that goods are sent back via First Class Royal Mail (Recorded Delivery).

NO REFUNDS ARE POSSIBLE FOR ANY PRODUCT WHICH HAS BEEN OPENED AND / OR USED.

We will repair / replace any defective components which are under warranty but under no circumstances are refunds possible for any product which has been opened and or used in any way. If the deadline for reporting parcels damaged during transit is not met we regret that we will not be able to issue a refund or replacement goods. We will not confirm that we have received your return. After receipt of your goods we aim to issue replacements / refunds within 7 working days. The cost of your gift will be refunded to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing. This returns policy does not affect your statutory rights. we do not store credit card details nor do we share customer details with any 3rd parties”

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