We always aim to dispatch orders within two business days of them being placed.
UK and Northern Ireland Orders
Orders to be shipped to mainland UK and Northern Ireland will be sent by Royal Mail 1st Class Standard.
All orders over £50 in value are shipped by Royal Mail 1st Class Tracked, similarly, orders outside the UK are also sent this way.
Royal Mail first class delivery carries no guaranteed delivery time. Although Royal Mail report an average delivery time of 2 – 5 working days, this is in no way a guaranteed timescale.
If you are not home when an attempt to deliver is made, items that will not fit through a letterbox will be taken back to your local Royal Mail sorting office.
A ‘while you were out’ card should be left by the Royal Mail, although this is not always the case.
We cannot act upon any delivery instructions left in the comments box at the checkout on the website.
Royal Mail can take some time to deliver orders, however if an order has not been delivered within 15 working days then it is assumed missing, on the understanding that it has been verified it is not at the local Royal Mail sorting office.
May we assure our customers that it is very rare indeed that there is any issue with the delivery service provided by the Royal Mail.
Please note that Royal Mail may deliver your parcel on a Saturday.
Additionally we offer a delivery option called “Express 24hr*” If your order is placed between Monday and Thursday before 1pm then it is guaranteed to arrive the following day up to 1pm. If your order is placed on a Friday, Saturday or Sunday then your order will be sent out on Monday (providing it is not a Bank Holiday) and will arrive with you before 1pm on Tuesday.
Orders Over £250
When a customer orders over £250 the products are sent by DHL courier and require a signature; orders sent with this service usually arrive within 1-2 days.
Orders to be shipped to addresses outside mainland UK and Northern Ireland are also sent by Royal Mail, but do not have a tracking number.
These parcels can take up to 10 business days to arrive.
International orders over £100 will be sent via DHL courier and usually arrive within 2-3 days depending on location. During busy periods or peak seasons, we may experience unforeseen delays. In these instances, we will always attempt to notify customers of any delays at the shopping basket stage before orders are placed, or via e-mail.
Deliveries To Alternative Addresses:
If you choose to have a parcel delivered to anywhere other than their home address then we cannot take responsibility for loss of products